When we buy Microsoft Xbox consoles, whether it’s Series X or Series S, we can create an account in each console and configure it so that we have everything in the order we configured it when we use them.As for purchased games, this configuration is also saved, these personalized accounts are the same as others ID and password required in order to access the service.
But sometimes we don’t have access to these accounts, we need to be able to access these accounts Access the configuration we made to the console, so we can play or entertain ourselves that way. In this article, we’ll explore why this failed login occurs and its possible solutions, ie if we log out of the Xbox console on all devices, we should be able to access it again without inconvenience.
Why can’t you sign in on Xbox Series X and S?
The Xbox console and its X and S series are The world’s most popular game console, because of its product range and variety of games are very popular, especially because they have always had excellent graphics. But when logging into these consoles, there are sometimes problems, even though we have their credentials.
So this happens due to various factors, not necessarily a credential issue, we have to explore those reasons. Possible causes for this issue may be based on network issues, updates, problems with the account itself, Let’s take a closer look at these possible reasons.
Internet problem
The problem that may be preventing you from logging in is the network, if it has connection problem. Well, it is to be expected that if there is an inconvenience on the internet, we will not be able to log in, no matter how much we want to log in.
- We go to the console, go to settings.
- Then general.
- Now network settings.
- Then press option to check network connection, which will tell us its status.
- «Test Network Speed and Statistics» is an option that tells us what to expect in more detail.
If in any case we can disconnect and Network connection with the same configurationone way to know if the connection is good is to configure notifications on the Xbox, because if they arrive normally, we’ll know there’s a connection and there’s no problem with the network.
pending upgrade
With this console, constant updates are the norm, so if we ignore a lot of updates, we may miss some very important operations. some are safe If these modifications are made on the platform, then the console must be updated to accommodate.
This is quite common because a lot of updates don’t fit our needs, and we have to do an update anyway to check, so we’ll know if the login issue is due to an update.
Account issues
If in the first two cases they cannot be determined to be the cause, now we must See what happens to the account itself. It could be that the credentials (ID and password) are incorrect or misuse of the account could lead to a ban on the platform; it could also be an issue with turning 2-step security verification on or off.
By verifying these three variables of the account, we can definitely determine what happened to the account and why it is not logging in properly, and if any of these options are showing details, we can take action to resolve the situation.
How to recover your Microsoft account password?
Password recovery doesn’t actually happen under any circumstances, what actually happens is that they give us Password reset optionsthat is, enter another new password.
- We start the Xbox and enter the credentials
- Then click «I forgot my password»
- We type «Capcha» and hit enter
- On the next screen we provide the following to receive the security code
- We will receive the code via the relevant mobile phone or email.
- On the next screen, we enter the code to send.
- We enter a new password.
That’s all, we’ll have the new password, and it’s still there for now Go to the beginning of Xbox, then Proceed to enter ID and new password, access our account as you normally would. One suggestion is to reset passwords regularly, thereby increasing the security of our data.
How do you know if your account is banned?
As for whether your account is banned, we can easily find out that when these behaviors occur, we will receive a Send a message via emailbut if this is not the case, we can go into the Xbox Law Enforcement Portal and enter the serial number of the console and we can check it
To get help from Microsoft without logging in, we can contact you through the company’s support, using the email we used to create your account, or through your social networks, in which case we will receive Your advice takes whatever happens.