If you own an Apple-branded device and have an inconvenience or problem you don’t know how to fix, the best thing you can do is contact technical support. Since they will be able to help you solve the problem, this is very useful when you can’t solve the problem yourself. There are several ways to contact technical support, including by phone, website or authorized store. That’s why in this article we will tell you everything about it.
What is the procedure to request a consultant from the Apple Store?
If you would like to ask an Apple consultant to resolve any doubts or problems you may have, you can do so in a number of ways, which we will tell you in detail here.
via live chat
- Search for GetSupport.Apple.com on your device, whether it’s an iPhone iPad or PC, and select the appropriate option.
- Choose your question.
- Depending on what you choose, you’ll see the following options: Email, Chat, Phone, and Repair.
- In this case, you must select the chat option.
- Then you can find the serial number of the device you own and enter it. Alternatively, you can sign in with your Apple ID.
- Then continue with the instructions that appear on the screen and automatically You will be connected to customer service staff. You should explain the problem or inconvenience in as much detail and calm as possible so that you can receive better support.
have telephone contact
Another way to get certain services from Apple is contact you by phone, which is useful when troubleshooting issues with your device. You can even run an audit to verify that everything is working optimally.
If you do this referring to the authorizer will be responsible for the whole processif the problem or inconvenience cannot be resolved over the phone, an appointment will be made at any store or office near your location.
It is important to note that this service is completely free and if you are a resident of Spain you can call the following phone number 900 150 503. Hours of operation are limited, check the official page for the hours you can call. If you are a resident of another country, you can also find the corresponding phone number on the official page for you to make calls.
How can I quickly find Apple Online Support?
To find Apple Online Support faster, if you have an iPhone or iPad device, you can Download the Apple Support App, It’s in the App Store, and other apps are downloaded as well. This is a leaner version than the one on the website.
After successfully downloading the app, when you open it, you will see various options for whatever type of device you are using.
If you want help with a product that is different from the one you have, you can simply click on the product tab located in the upper left corner, then simply select the model of the device you wish to receive support.
especially It is very important to double check the menu Describe the inconvenience or problem you experienced. In this app you can also find a section where you can choose to chat or speak to customer service.
What is the corporate address of the Apple office?
If for some reason you need to take your device to a store and you don’t know the address of an Apple office, you can use this website to find it. Here, we’ll provide you with the steps you must follow to find an Apple office that can resolve your issue.
- Go to the official technical support and service page, find the model of your device and continue to follow the instructions.
- Then, choose the question you ask, if it’s a hardware problem or something else, you can ask it.
- How would you like to get help once they ask you? You must choose to take a fix.
- Next, enter your current location or just your zip code.
- Then select an authorized Apple store or service office.
- Finally, I just put the date and time, and that’s it, It’s that easy to schedule an appointment.
What should you do if you do not hear back from Technical Services?
When you ask for technical support via live chat, getting help can be a little difficult, especially if you don’t explain the problem well.Therefore, if for some reason you do not receive a response from the service, the most It is recommended that you seek assistance over the phone In more extreme cases, you can go to one of the Apple offices where you can get the necessary assistance